Return / Refund and Exchange
For all Purchases
Customers are important to us, and we take great pride in providing quality products with wonderfully warm customer service. All the products are non-returnable.
Yes, we accept exchanges. For exchanges, if the new item, for which is exchanged, is cheaper than the original item, the difference will be refunded via store credits. If the purchased item is found as defective, we will replace it with a good piece for the similar item. Exchange to other product is allowed only when the similar item is not available in stock. Items marked “SALE” and/or items on Promotion cannot be exchanged or refunded.
For All Exchanges The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including receipt/invoice) must be in place for full exchange to be issued. For home delivery order, we will pay one return delivery costs if the product is defective or the return is a result of our error (e.g. sent wrong item). If the item is returned for any other reasons the buyers are responsible for the return delivery costs. No exchange will be accepted after 7 days, for local purchase; 30 days for International.
Please note that delivery fees are non-refundable. Please allow 2-4 weeks for processing and return delivery. No exchange/refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer.
ALL international orders are NOT entitled for exchange & return except for defective items. However, we will not be responsible for any damages caused during the shipment for all international orders. All outgoing items are very carefully inspected to ensure for good quality before delivery. Customers shall consider all risks involved for the product nature to be sent overseas. We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information. Default, delay or defect in any one or more of the delivery (ies) or item (s) shall be considered as segregated default without giving the customer the rights to cancel, the whole or part, of the order.
How to request for exchange?
Please write us a brief email explaining the problem of your purchase (wrong color, wrong size, damaged) and how you would like us to handle the transaction.
On that same email, be sure to include:
1. Invoice Number,
2. Contact name,
3. Contact number,
4. Reason for exchange
5. How/Where to pick up the return goods
6. How/Where you would like the refund or exchange delivered (Self collect/send back to you)?
Please note that if you did not turn up for the exchange/return appointment at the agreed location, the delivery cost for the exchange/return is considered lapsed and we will not pay for another trip to the agreed location. If exchange/return is still required, it will only be done at our showroom OR you may choose to pay for the delivery cost.
Please note that if you choose to order additional items when making an exchange/return, additional delivery charges may be incurred (this will be determined by the amount of the additional items). We will contact you with the delivery cost should one be incurred.